Investment Account Manager Product Support
The developers of Investment Account Manager are pleased to offer detailed and comprehensive help to our users. Since 1985, we've received many accolades for the support we provide. Our goal is to help you learn and utilize IAM to better manage your investment portfolios.
Investment Account Manager Flowcharts
This PDF file
includes a host of flowcharts that offer IAM users "how to" guides to improve your use of Investment Account Manager.
Product Support
The best place to start looking for answers to your questions is to use Investment Account Manager's detailed help system. Select the Help Menu | Contents to display the system help. You can review the Contents tab which provides help in an online book form; or, select the Index tab and type in a word or a phrase related to your question.
If you are unable to find an answer to your question using IAM's program help files, refer to the FAQs posted on this web site. We have posted general FAQs to some of the most common questions.
If you have a technical question that you still can't seem to find an answer to after using the above suggestions, please contact our Technical Support department. If you are using our 45 day trial version, we will gladly provide technical support to help answer your question. If you are using a full version of IAM, we will be happy to provide you with technical support provided you are a registered user with an active technical support agreement. Product support renewals for Investment Account Manager can be ordered online or by calling toll free: 800-247-6354.
Contact Support:
When contacting technical support via email, fax or phone, please provide the following information for the fastest possible service:
The developers of Investment Account Manager are pleased to offer detailed and comprehensive help to our users. Since 1985, we've received many accolades for the support we provide. Our goal is to help you learn and utilize IAM to better manage your investment portfolios.
Investment Account Manager Flowcharts
This PDF file
includes a host of flowcharts that offer IAM users "how to" guides to improve your use of Investment Account Manager.Product Support
The best place to start looking for answers to your questions is to use Investment Account Manager's detailed help system. Select the Help Menu | Contents to display the system help. You can review the Contents tab which provides help in an online book form; or, select the Index tab and type in a word or a phrase related to your question.
If you are unable to find an answer to your question using IAM's program help files, refer to the FAQs posted on this web site. We have posted general FAQs to some of the most common questions.
If you have a technical question that you still can't seem to find an answer to after using the above suggestions, please contact our Technical Support department. If you are using our 45 day trial version, we will gladly provide technical support to help answer your question. If you are using a full version of IAM, we will be happy to provide you with technical support provided you are a registered user with an active technical support agreement. Product support renewals for Investment Account Manager can be ordered online or by calling toll free: 800-247-6354.
Contact Support:
- Email: ask questions and receive detailed answers from Technical Support by addressing your email message to: techsupport@quantixsoftware.com
- Fax: ask questions and receive detailed answers from Technical Support by sending a fax message to: 262-241-4797
- Telephone: you can reach QUANT IX SOFTWARE Technical Support by phone Monday through Friday at: 262-241-3990. Please call us Monday – Friday, 8 am to 4 pm central standard time.
When contacting technical support via email, fax or phone, please provide the following information for the fastest possible service:
- Your name, company name, and phone number.
- User Identification Number (Help Menu | Product Support screen)
- Your technical support expiration date. (Help Menu | Product Support Screen)
- Version number (Help Menu | Product Support screen)
- Type of operating system (e.g., Windows XP, Vista).
- Complete description of the issue, including steps to reproduce it.
- Exact wording of any messages displayed when you encountered the problem.
- Steps taken to resolve the problem.
- All previous email threads with QUANT IX SOFTWARE about the issue, if any
